Royster’s Machine Shop Quality Policy
Where Quality is More than A Policy
– It’s A Promise
At Royster’s Machine Shop, LLC (RMS), quality isn’t just a goal—it’s the foundation of everything we do. We set the industry standard for precision machining, ensuring every part meets the highest expectations. Our commitment to excellence means you can rely on superior craftsmanship, rigorous quality control, and unmatched reliability.
Setting the Standard for Superior Machining Quality
Our mission is to provide precision-engineered products that exceed customer expectations in quality, accuracy, and reliability. We achieve this by:
- Understanding and fulfilling each customer’s unique requirements with absolute precision.
- Maintaining a culture of continuous improvement, innovation, and efficiency.
- Implementing rigorous inspection and quality assurance processes at every stage of production.
- Ensuring on-time delivery with competitive pricing, without ever compromising on quality.
- Investing in the latest technology, equipment, and highly skilled professionals to uphold our reputation for excellence.”
When you work with Royster’s, you’re not just getting a product—you’re gaining a trusted manufacturing partner dedicated to your success.
Certified for Quality
At Royster’s Machine Shop, LLC (RMS), our certifications and industry memberships demonstrate our commitment to quality, precision, and reliability.
ISO 9001 Certification –
Excellence in Manufacturing Standards
Partnering with an ISO 9001-certified machine shop means working with a company that prioritizes quality, efficiency, and customer satisfaction. This certification ensures:
- Reduced risks and strict quality control at every stage
- Consistent production timelines for increased efficiency
- Transparent and accountable business practices
With ISO 9001 standards, RMS delivers high-volume machining solutions that meet or exceed expectations, giving customers confidence in every project.
Royster’s Satisfaction Guarantee: Your Success Is Our Commitment!
At Royster’s Machine Shop, LLC, we don’t just manufacture parts—we deliver peace of mind. Your success depends on reliable, high-quality components, and we take that responsibility seriously. That’s why we stand behind our work with a satisfaction guarantee, ensuring you receive not only defect-free products but also exceptional service and support.
We go beyond expectations to ensure your satisfaction—because anything less isn’t good enough. When you work with us, you’re not just a customer; you’re a valued partner, and we’re committed to your success.
Experience precision, reliability, and service you can count on. Contact us today to discuss your next project!
Your Business Deserves A Reliable, Precision Machining Partner You Can Trust!
- Cost-effective manufacturing solutions with scalable production capabilities.
- Flexible, responsive service to meet even the tightest deadlines.
- Stay ahead of the competition with on-time delivery you can count on.
- Consistent quality that safeguards your operations and reputation.
Partner with Experts Committed to Your Success
Supplier Terms and Conditions
By accepting a purchase order issued by Royster’s Machine Shop, LLC (RMS), the supplier agrees to the following terms and conditions:
Purchase Orders:
Each purchase order will include all necessary details for order fulfillment, such as item numbers, specifications, drawings, process requirements, and work instructions. When applicable, referenced documentation (e.g., drawings and specifications) may be provided. Special requirements, critical items, or key characteristics will be clearly specified in the order.
Purchase orders may also outline requirements for:
- Product and service approvals
- Methods, processes, and equipment
- Product and service release criteria
- Statistical techniques for product acceptance and related instructions
All purchase order communications must be directed to the RMS employee who issued the order. Correspondence must be in English and sent via US mail or email. Communications are considered received upon email confirmation or mail delivery.
Delivery & Packaging
All products must be securely packaged to prevent damage and rust. Any special packaging requirements will be specified in the purchase order.
RMS actively monitors supplier on-time delivery performance and expects 100% on-time delivery. Suppliers with an on-time delivery rate below 90% may receive a corrective action request to address performance issues.
If delays occur, the supplier must notify RMS immediately.
Inspection Requirements
Unless RMS requires source inspection, the supplier is responsible for the final verification of product and service conformance. This includes:
- Checking product markings, labeling, and overall quality
- Providing test specimens for design approval, inspection, investigation, or auditing (when required)
- Requesting disposition from RMS for any nonconforming products before shipping
Suppliers must allow RMS, its representatives, and regulatory agencies the right of entry to verify product or service conformance and inspect relevant documentation at any level of the supply chain.
General Provisions
- Quality Management: The supplier must maintain a quality management system appropriate for the work performed.
- Trained Personnel: All workers must be qualified and trained, aware of their role in product conformity and safety, and uphold ethical standards.
- Change Notification: RMS must be notified of any changes to the product, service, process, suppliers, or manufacturing facility before fulfillment.
- Outsourcing Restrictions: No outsourcing is allowed without RMS’s written approval. When required, suppliers must use RMS-approved external providers and obtain approval for any product disposition.
- Counterfeit Prevention: Suppliers must ensure that no counterfeit parts are used in fulfilling any RMS order.
- Flow-Down Requirements: All applicable RMS requirements must be passed down to external providers.
- Record Retention: Suppliers must maintain complete product and service records for at least 10 years from the order fulfillment date.
Confidentiality Agreement
All information exchanged as part of a purchase order is considered confidential. Neither party may disclose confidential information to third parties without prior written consent. Exceptions include:
- Information published publicly outside of this agreement.
- Information lawfully obtained before entering the agreement.
- Information obtained from a third party with the legal right to disclose it.
- Information required by law to be disclosed.
Both parties agree to safeguard all confidential information and limit access to employees or professional advisors only.